Shipping Policy

When will my order arrive?

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2 days. Shipping time generally takes 5 - 7 days.

Do you ship to PO boxes?

At this time, we do not accept PO Boxes for delivery.

What happens if I refuse the package?

If you refuse a shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to kivasho. This amount will be deducted from your merchandise refund. 

Order Fulfillment

Orders ship within 2 business days. 

Delivery

Most orders are shipped via Delhivery. MUST HAVE A VALID ADDRESS. Please allow 5 to 7 days for delivery to arrive. If you still have not received your purchase after 2 weeks, please notify nomigear@outlook.com.

Changes/corrections to orders

We do our best to accommodate changes or corrections to orders, however it is not always possible to intercept an order already in process. Please email within 1 hour of placing an order during customer service hours of 9 am to 6 pm Monday through Friday and we will do our best to assist you. You can reach us by email nomigear@outlook.com.

Return Policy

If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund within 15 days of the ship date. Original shipping charges are non-refundable. Items returned must be in original condition with tags attached and be returned in original packaging. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Proof of purchase, including your original order number, is required for all returns. We will credit your original method of payment for the merchandise purchase price. All shipping charges are non-refundable, no exceptions.

If you receive an incorrect or defective item, please email nomigear@outlook.com a photo of the item you received with a brief description of the issue.